Measuring and Understanding Cognitive Overload and Human Error

Dr. Ginette Collazo

Starting at

$349


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Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.

This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.

Course Objective:

  • Know the definitions of cognitive load factors.
  • Learn the Human Factors (20% Individual Performance).
  • Learn the questions and possible answers.
  • How to assess the areas.
  • How to collect the responses.
  • How to analyze the responses and determine the cognition levels.
  • How to report the level of risk for Human Errors
  • Recommend solutions

Course Outline:

Topics covered include:

  • Definitions
  • Human Error Categories
  • Human limitations related to cognition
  • Cognitive Load Categories that affect memory, attention and decision making.
  • How to prepare the floor assessment
  • What to look for when doing the assessment
  • How to present results
  • How to present recommendations

Target Audience:

  • QA/QC directors and managers
  • Process improvement/excellence professionals
  • Training directors and managers
  • Plant engineering
  • Compliance officers
  • Regulatory professionals
  • Executive management
  • Manufacturing operations directors
  • Human factors professionals
Webinar Events
Live -Coming soon!

Training CD-DVD

Physical CD-DVD of recorded session will be despatched after 72 hrs on completion of payment


Recorded video

Recorded video session



Speaker: Dr. Ginette Collazo,

GINETTE COLLAZO, PH.D is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also has implemented human error reduction programs and technology in many more small and mid-sized drug and device companies. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.


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