How to Write Procedures to Avoid Human Errors

Charles H. Paul

Starting at

$349


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Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed. This webinar offers practical approaches to address writing rules to reduce the likelihood of errors.

Course Objective:

  • Understand the importance of procedures
  • Learn why people refuse to use procedures
  • Understand the common Human Errors and deviations related to the use of procedures
  • Understand the reading and writing processes and how people may impact the processes

Course Outline:

Topics covered include: 
  • SOP writing outline
  • Content
  • The reason of procedures
  • Regulatory compliance background 
  • Universal purpose of procedures
  • The Human perspective
  • Human Error as a root cause 
  • The thinking and reading process
  • Common mistakes and causes
  • How to create and maintain a procedure
  • Goals of a procedure
  • Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of "Precautions", "Warnings" and "Cautions" 
  • Procedure styles
  • Use of electronic information networks for procedure access
  • Any type of industry that wants to reduce human error

Target Audience:

  • QA/QC directors and managers 
  • Process improvement/excellence professionals 
  • Training directors and managers 
  • Plant engineering
  • Compliance officers 
  • Regulatory professionals 
  • Executive management
  • Manufacturing operations directors 
  • Human factors professionals 
Webinar Events
Live -Coming soon!

Training CD-DVD

Physical CD-DVD of recorded session will be despatched after 72 hrs on completion of payment


Recorded video

Recorded video session



Speaker: Charles H. Paul,

Charles H. Paul is the President of C. H. Paul Consulting, Inc. a regulatory, training, and technical documentation consulting firm. Charles is a management consultant, instructional designer and regulatory consultant and has led C. H. Paul Consulting, Inc. since its inception over 25 years ago. He regularly consults with Fortune 500 pharmaceutical, medical device, and biotechnology firms assisting them in achieving human resource, regulatory, and operational excellence. He is a regular presenter of webinars and on-site seminars in a variety of related subjects from documentation development to establishing compliant preventive maintenance systems.


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