Fishbone Diagramming

Michael Abitz

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This webinar will teach you how to identify potential process problems and avoid process interactions through effective process mapping. It will cover steps to create a fishbone diagram including its purpose, advantages and how to present it.

Why Should You Attend:

Organizations can be proactive and avoid process issues or reactive resulting in wasted time and resources trying to determine root causes.

The Ishikawa Fishbone Diagram (IFD) is one of seven powerful Quality Management Tools (1. IFD, 2. Check Sheet, 3. Control Chart, 4. Histogram, 5. Pareto Chart, 6. Scatter Diagram, 7. Stratification – flow or run chart) that is typically used to solve problems within organizations. In this webinar, you will learn how to apply IFD’s to capture potential problems before they effect cost, quality, schedule and customer satisfaction.

Areas Covered in the Webinar:


  • Definition of fishbone diagram
  • History and background
  • Purposes and applications
  • Advantages of fishbone diagram over other methods of problem-solving
  • When to use a fishbone diagram

Fishbone Diagram Procedure

  • Getting started
  • Directions
  • Approaches to build the “bones”
    • The 6Ms
    • The 5 Whys
    • The 4Ps
  • Steps to create a fishbone diagram
  • How to get everybody in the team involved in brainstorming causes
  • How to complete a fishbone diagram
  • How to present a fishbone diagram

Who Will Benefit:

This training is useful for all the individuals who want to learn and apply simple problem analysis tools. It would be ideal for:

  • Senior Executives
  • Strategic Leaders
  • Quality Managers
  • Product managers
  • Manufacturing and R&D Managers
  • Quality Professionals/Consultants
  • Presidents/Vice Presidents/CEOs
  • ISO Coordinators/Management Representatives
  • Engineers and Supervisors
  • Laboratory Quality Professionals
  • Accredited Auditors Requiring the Competency to Audit Quality
Webinar Events
Live -Coming soon!

Training CD-DVD

Physical CD-DVD of recorded session will be despatched after 72 hrs on completion of payment

Recorded video

Recorded video session

Speaker: Michael Abitz,

Education & Training: ? Doctorate in Management, Colorado Technical University ? Master of Science in Quality Assurance, California State University ? Certified Quality Black Belt (two-year certification program) Current Employment: ? Adjunct Professor New Mexico Jr. College (NMJC), Hobbs, NM (Energy Technology) ? Webinar development and training Civilian Experience: ?Director of Quality Assurance: aerospace and computer industries (Inspector to Director) ?Developed and presented training: reliability engineering, root cause failure analysis, Six Sigma (35 courses) ?Provided training to pacific rim suppliers in accelerated life testing of communications, computer and digital storage products ?Cost savings $15M, generated $14M in sales ? Development and approval by NMJC Board of Directors, Higher Learning Commission, New Mexico HED for NMJC's Energy Technology AAS degree

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