Intensive training with interactive scenarios throughout the session to help bring the learning home. Learn how to apply best practices to remain in compliance with the Nacha Operating Rules.
Have you struggled with the question – "When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?" This is YOUR session!
The trainer in this session will provide examples of when to use which form and why plus tying this information back to what the NACHA Operating Rules state to ensure you are in compliance each time you help your account holder with their request.
With the newly adopted Rules change for 2020 with “unauthorized returns” what Return Reason code do I use and why? Return Reason Code R10 or R11 and what is the difference when using these to return Entries as unauthorized? Key points illustrated during this virtual workshop will assist your customer service and front-line staff as well as your operations staff.
Covered during this session, the trainer will:
This 1-Day workshop is "virtual" and WILL include examples and scenarios to practice the rules and help demonstrate how to apply best practices to remain in compliance with the Nacha Operating Rules.
Customer service and operations staff struggle each day with the question from their customer – "What does my account holder want me to do…Stop this payment, return it, or they may be saying they revoked the transaction, or even disputing an unauthorized transaction -- what are the next steps?" What form do I need, what do I need to look for to be sure of what I’m doing when assisting my account holder with these delicate situations.
Several scenarios will be provided throughout the virtual workshop to help identify what questions to ask the account holder, what forms to used (based on responses), and the next steps to take when returning the Entry.
This session will help answer those struggles and concerns to help the front-line and operations staff determine when to use what form, and what the timeframe is to be able to Stop a Payment vs. outright returning an Entry as unauthorized, vs. authorization revoked.
These two topics continue to be the number one issue in the exception processing of ACH transactions on a daily basis. In addition, the issue with “Do I use R10 or R11 as the Unauthorized Return Reason Code and why will also be discussed in detail.
October 20th, 2020 (7:00 AM TO 2:00 PM PDT)