FCRA in handling complaints properly

Gina J. Lowdermilk
Oct 2, 2019 - 01:00 PM EDT
Starting at

$249


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The Fair Credit Reporting Act (“FCRA”) governs the collection, assembly, and use of consumer report information and provides the framework for the credit reporting system in the United States. The FCRA regulates the practices of consumer reporting agencies (“CRAs”) that collect and compile consumer information into consumer reports for use by credit grantors, insurance companies, employers, landlords, and other entities in making eligibility decisions affecting consumers. Information included in consumer reports generally may include consumers’ credit history and payment patterns, as well as demographic and identifying information and public record information (e.g., arrests, judgments, and bankruptcies). Consumer report information may be used by entities to predict the risk of future nonpayment, default, or other adverse events.  This webinar will offer insight into ensuring your institution is compliant with FCRA requirements and how to build a successful program.

Why Should You Attend?

 The increased scrutiny of examiners and regulators regarding FCRA requires financial institutions to increase their oversight efforts. Non-compliance with FCRA requirements increases risk exposure of financial institutions failing to protect consumers. As a result, financial institutions can experience negative implications affecting them both reputation ally and financially. FCRA has undergone some recent enhancements, and it’s now more important than ever those financial institutions ensure they are implementing the appropriate tools to ensure they are compliant with FCRA rules and regulations.

Learning Objectives:

  • Define what FCRA is
  • Identify operations and activities that have FCRA implications
  • Tips and suggestions for an effective FCRA program
  • How to effectively audit FCRA activities
  • Maintaining FCRA compliance

Areas Covered in the Webinar:

  • Overview of FCRA – What is it?
  • Components of FCRA
  • Outline of Effective FCRA Program
  • Monitoring for FCRA
  • Auditing FCRA activities
  • Steps for ensuring FCRA Compliance

Who Will Benefit:

  • Compliance Officers
  • FCRA Personnel
  • Compliance Auditors
Webinar Events
Attend Live Webinar
Oct 2, 2019 - 01:00 PM EDT

Duration: 60 Minutes

Single Attendee


Group of 3-5


Group of 6-10 + DVD-USB


Training CD-DVD

Physical CD-DVD of recorded session will be despatched after 72 hrs on completion of payment


Recorded video

Recorded video session



Speaker: Gina J. Lowdermilk, BSA/Compliance Auditor and Consultant

Dr. Gina J. Lowdermilk,PhD (ABD), CAMS, CRMS is a highly experienced and educated BSA/AML and Financial Regulatory Compliance professional with extensive policy and procedure development and implementation, training, internal audit, monitoring, risk management, and reporting experience. Her emphasis has been working with financial institutions that are experiencing regulatory concerns and resolutions, including enforcement actions such as memorandums of understanding and cease and desist orders. Her 15 years of experience has given her the opportunity to work from small community banks to large, international financial institutions. Her roles not only included BSA/AML and Compliance, but also operations, lending services, business development, marketing, management, department development, and asset quality.

Ms. Lowdermilk has worked with all of the financial regulators and examiners. She possesses advanced Microsoft Excel, PowerPoint, Word, Internet Explorer, Visio, and Access skills. She also has experience with FiServ, BAM, CRA Wiz, TeamMate, COGNOS, and Metavante banking software. She has been responsible for creating both recurring and ad hoc executive management and board presentations. In addition to her above experience, she is also an adjunct instructor for the business and construction management programs at a local college, as well as writes numerous BSA/AML and Compliance articles, training materials, and manuals as requested from numerous clients.


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